Central and clear
The DirectOrderControl Monitor is your central overview in SAP® for all customer orders and queries arriving in your company. All important figures of orders/queries are visible immediately as soon as they are received by e-mail or fax or have arrived in the mailroom. Figures such as articles, prices, desired delivery dates and the processing progress can be seen at a glance.
With versatile filter and sorting options, you immediately receive an overview and can start making decisions regarding further processing or specifically make modifications. Customer queries/orders processed delayed in time or lost are things of the past. No matter if notes, e-mails or other causative documents – these can easily be attached directly to the current documents during the process – securely and archived.
With DirectOrderControl you can easily and efficiently control the further processing of orders in SAP®. Criteria which influence the order process, e.g. rush orders, alternative goods recipient, new place of unloading, account blocking, terms of payment etc., are dealt with by the efficient set of rules and the corresponding action is released in SAP® such as a transmission to the adequate customer service agent.
Incoming corrections are performed in the DirectOrderControl Center in a simple and convenient manner. The original of the query/order is directly available with one click. Automatic assignment proposals to the customer material as well as the material learning function considerably support and accelerate the order entry. The system automatically checks the completeness and correctness of the recognized values of the OCR as well as their own stored rules and advises the user by assistant notification for example. Documents which have been faultily recognized can be corrected directly out of SAP®.