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Automated Processing of Customer Orders in SAP

DirectOrderControl supports and accelerates the complete capturing process for customer orders in sales, customer service and call centers. From the input medium such as e-mail, fax or scan to the archiving, the process is displayed in SAP for the generation of queries and orders.

DirectOrderControl is compatible with existing e-mail, fax and scan solutions, OCR engines, EDI converters, web shop connections and archive systems. 

With DirectOrderControl you can easily control further processing of sales orders or even automatic sales order entry for complete and correct sales order according easy customizable rule sets in SAP, e.g. rush orders, differing ship-to-party or unloading points, automatic blocking and switching to payment in advance in case of outstanding debts.


Highlights of DirectOrderControl

  • Automated processing of incoming customer queries and orders (e-mail with PDF attachment, fax, scan or EDI data)
  • Reduction of manual acquisition efforts by integrated data recognition (OCR) with automated evaluation against SAP® master data
  • Central overview of customer queries and orders with sorting and fi lter functions as well as status display to the document
  • Display of price variance of customer order compared to calculated quotation values based on SAP master data
  • Convenient and flexible generation of customer orders
  • Automated agent determination, allocation of customer material, offer and material
  • Software solution free of modifi cations and integrated in SAP® with convenient handling in familiar SAP interface

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Central and clear

The DirectOrderControl Monitor is your central overview in SAP® for all customer orders and queries arriving in your company. All important figures of orders/queries are visible immediately as soon as they are received by e-mail or fax or have arrived in the mailroom. Figures such as articles, prices, desired delivery dates and the processing progress can be seen at a glance.

With versatile filter and sorting options, you immediately receive an overview and can start making decisions regarding further processing or specifically make modifications. Customer queries/orders processed delayed in time or lost are things of the past. No matter if notes, e-mails or other causative documents – these can easily be attached directly to the current documents during the process – securely and archived.

With DirectOrderControl you can easily and efficiently control the further processing of orders in SAP®. Criteria which influence the order process, e.g. rush orders, alternative goods recipient, new place of unloading, account blocking, terms of payment etc., are dealt with by the efficient set of rules and the corresponding action is released in SAP such as a transmission to the adequate customer service agent.

Incoming corrections are performed in the DirectOrderControl Center in a simple and convenient manner. The original of the query/order is directly available with one click. Automatic assignment proposals to the customer material as well as the material learning function considerably support and accelerate the order entry. The system automatically checks the completeness and correctness of the recognized values of the OCR as well as their own stored rules and advises the user by assistant notification for example. Documents which have been faultily recognized can be corrected directly out of SAP®.

Monitor DirectOrderControl   Center DirectOrderControl

Fig. 1: DirectOrderControl Monitor
Fig. 2: Center of DirectOrderControl with electronic assistant

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Modular System Architecture

The DirectOrderControl monitor is your order receipt journal – the central overview in SAP® for all the customer orders arriving in your business. This is where all important data of the order appear immediately as soon as they have arrived in the mailroom or have been received by your fax solution or by e-mail, e.g. order totals, desired delivery dates and processing progress.

With versatile filter and sorting options, you immediately gain an overview and can instantly make all decisions regarding further processing or systematically conduct evaluations.

Orders processed with a delay or lost orders are things of the past.

System architecture DirectOrderControl

Fig.: DirectOrderControl system architecture

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Language Packages

Are you internationally active or facing the challenge to roll out the solution in SAP® internationally?

AFI software solutions are delivered in the languages German and English in the standard version. Many other languages are available and can be purchased optionally.

The language packages are individually extendible and automatically considered for future software releases. This ensures that new functions and features are also intelligible and usable for sites and coworkers abroad.

Our sales representatives can inform you on available languages for the software solution. Just use the following link:

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For further information about DirectOrderControl you can download our pdf-files below.

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Success Stories

AFI solutions are in action with many institutions and renowned companies. In our success stories we present you selected projects which have started successfully and stood the test.

You receive an insight into the manner of how projects are processed and learn about the reasons for decision making.

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If you would like to learn more about DirectOrderControl and gain an insight into the functionality of the software in a concise online seminar, please arrange for your individual webinar appointment today!

Our specialists will be delighted to answer the questions of your specialty departments and will systematically respond to the demands of your company.

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