Incoming Orders

Schöck Bauteile

Schöck builds on digital efficiency in sales order processing


  • Paperless, digital processing of all incoming sales orders
  • Value-adding, lean processes are to eliminate unnecessary work in inside sales


  • Introduction of a digital solution directly in SAP (SAP add-on). Sales orders and customer quotations are digitized first by means of OCR technology


  • Savings in costs and large quantities of paper
  • More time for strategic sales work
  • Lower complaint rate
  • Full transparency of all purchase orders and their processing status


Transparency high, complaint rate down

In pursuance of the company's claim "Dependable by design", Schöck Bauteile provides its international customers with high-quality building solutions for the sustainable improvement of construction quality. With the introduction of a digital solution for incoming orders, the company proves, that the claim has substance, as Heike Barbian, Head of Inside Sales at Schöck Bauteile, explains:

"We are very proud that we were able to emphasize the practiced nature of our claim ‘Dependable by design’ with the implementation of the digital solution for incoming orders. While many other vendors were not prepared at the beginning of the pandemic, our customers noticed one thing in particular: it's business as usual. To be more precise, even better, because digitally we benefit from more transparency, an even lower complaint rate and information on demand."

After thorough research, Schöck found AFI Order as the right solution for SAP, explains the division manager: "AFI Order convinced us because, on the one hand, the solution operates directly in SAP which is our preferred working environment. On the other hand, the handling is user-friendly and the clarity is excellent."

Read the full success story to find out how the solution for incoming customer orders performed in detail and what benefits it brings.

Download Success Story
Solution in use
Incoming Orders
Incoming Orders

More time for real sales tasks due to automated and digital order entry as well as processing and control of incoming customer orders in SAP.

Don't miss a newsletter anymore!

Register now and benefit regularly from useful practical tips, information on new products and existing solutions, interesting field reports and early bird discounts on our events. We will keep you up to date and all this without obligation!


Oops, unfortunately your browser is outdated!

Our brand-new website was developed for the latest technologies and is therefore not fully available for outdated browsers (e.g. Internet Explorer).

To ensure that our pages are displayed correctly, work properly and are really fun to use, we recommend that you install one of the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

Your AFI Solutions